Below is some helpful information for shoppers to know about shopping at DSW.
What items are prohibited?
Shoppers cannot deliver alcohol, tobacco, prescription/behind-the-counter medication, or gift cards from DSW. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the customer know that these items are not eligible for delivery with Shipt. If the customer requests more information, shoppers may politely recommend that they reach out to Shipt Support for more information.
Can shoppers use self-checkout at DSW?
No, DSW would like shoppers to use a checkout lane with a store attendant.
Can shoppers sort DSW orders by aisle location?
No, shoppers cannot sort orders by aisle location. If a shopper has issues locating an item, connect with a store associate for assistance.
Do shoppers need to ask for tax exemption?
Yes. Shoppers will be prompted to present the barcode in the app to the cashier at checkout.
Do shoppers use a rewards card at checkout?
No, shoppers should not use a rewards card at checkout.
Will shoppers be asked to bag items at checkout?
Shoppers will only need to bag items if a store attendant is unable to assist.
How are bag fees handled at DSW?
In some metros, laws require a fee for any bags used at checkout. If shoppers are in one of these metros, they will be prompted to enter a bag fee. After processing the order, go ahead and take a photo of the receipt and upload it to the app.
Bag fees are generally found on the store receipt. If you cannot locate them, ask your cashier for the total amount that was charged. Enter that total and continue processing the order. If you did not need to purchase bags for the order, simply put the fee total as $0 and finish processing the order.
Can items be returned?
Yes, all items can be returned to the store where they were originally purchased.
Note: DSW has the right to accept or refuse returns for any items.
To complete a return for a DSW order:
• Present the original receipt and your Shipt card at Customer Support.
• Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
• Email the picture to support@shipt.com.
What if a member has an issue with their order from DSW?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!